Terms of Service
Last Updated: August 17, 2026
These Terms of Service govern your access to and use of https://tikavero.com, including purchases made through the website.
Throughout these Terms, “TIKAVERO,” “we,” “us,” and “our” refer to TIKAVERO. “You” and “customer” refer to anyone who visits our website, submits information, places an order, or purchases a product from us.
By accessing our website, submitting personalization information, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.
1. Eligibility
You must be legally capable of entering into a binding agreement to place an order.
If you have not reached the age of majority in your place of residence, you may use this website only with the involvement and permission of a parent or legal guardian.
You are responsible for providing accurate, current, and complete information.
2. Business Information
Store Name:
TIKAVERO
Business Address:
Trung Tien Residential Group, Cat Thanh Town Truc Ninh District, Nam Dinh Province Vietnam
We may work with third-party production, fulfillment, shipping, and authorized return facilities in the United States, including:
U.S. Production, Fulfillment & Authorized Return Location:
7825 McCallum Boulevard Dallas, TX 75252 United States
The U.S. location is separate from our business address. It serves as a production, fulfillment, and authorized return location.
Do not send products to either address without first obtaining written return authorization and instructions from our customer support team.
Store Email:
[email protected]
Store Phone:
+1 857-491-8382
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Closed on Saturdays, Sundays, and U.S. public holidays.
Please include your order number in all order-related communications.
3. Products and Product Information
TIKAVERO sells personalized, custom-made, made-to-order, and other physical products.We make reasonable efforts to provide accurate descriptions, photographs, materials, dimensions, sizes, colors, personalization options, quantities, printing methods, prices, availability, and processing and shipping estimates.
Product images may include props, enlarged details, digital previews, mockups, or staged backgrounds. Props and background items are not included unless expressly stated in the product description.
Colors may vary because of screen settings, lighting, printing methods, materials, and production batches.
Minor differences in color, placement, alignment, dimensions, cutting, or appearance that do not materially affect the product’s intended use are not considered defects.
Please review the written description, dimensions, personalization details, selected variant, quantity, and price before ordering.
4. Personalized and Custom-Made Products
Many of our products are created using information supplied by customers.
You are responsible for checking all submitted names, spelling, capitalization, dates, numbers, sizes, colors, photographs, artwork, logos, messages, and personalization instructions.
We may reasonably resize, crop, position, space, or adjust submitted content to fit the selected product and design.
We are not responsible for errors in information submitted or approved by the customer.
If required information is missing, unclear, or unsuitable for production, we may contact you for clarification. Production and delivery may be delayed until the necessary information is received.
5. Customer-Submitted Content
By submitting photographs, images, logos, designs, names, quotations, trademarks, messages, or other content, you confirm that:
- You own the content or have permission to use it;
- It does not infringe copyright, trademark, privacy, publicity, or other third-party rights;
- It is not unlawful, fraudulent, threatening, hateful, abusive, obscene, or misleading; and
- We and our production partners may use it as necessary to complete your order.
You grant TIKAVERO and its service providers a limited, non-exclusive license to reproduce, resize, crop, adjust, print, manufacture, package, and deliver your content solely as reasonably necessary to fulfill your order, provide customer support, and resolve order-related issues.
We may reject or cancel orders containing unlawful, prohibited, offensive, misleading, or potentially infringing content.
6. Design Proofs
Some personalized products may include a digital design proof.
Where proof approval is required, production will not begin until you approve the proof.
Please carefully review spelling, names, dates, photographs, product style, layout, size, color, quantity, and all personalization details.
Approving a proof confirms that the information and displayed design are correct.
Changes requested after approval may not be possible and may involve additional charges or production delays. Delayed approval may also affect the estimated delivery schedule.
7. Prices and Currency
Unless otherwise stated, prices are displayed in United States dollars (USD).
Before paying, customers have an opportunity to review the product price, selected variant, quantity, personalization details, discounts, shipping charges, applicable taxes, and total order amount.
Prices, promotions, discounts, and availability may change before an order is submitted.
We may correct pricing, product, or website errors. If an error materially affects an existing order, we may contact you with available options or cancel and refund the affected order.
8. Payment
Full payment is required before production begins.
Payments are processed through authorized third-party providers. TIKAVERO does not normally receive or store complete payment card numbers.
Available payment methods are displayed at checkout. A payment logo shown elsewhere on the website does not guarantee availability for every customer, country, device, or transaction.
You confirm that you are authorized to use the payment method provided.
We may delay, reject, or cancel an order if payment authorization fails or a transaction appears unauthorized or fraudulent.
9. Order Acceptance
An automated confirmation means we have received your order. It does not guarantee final acceptance, production, or shipment.
We may reject, limit, hold, or cancel an order because of:
- Payment authorization failure;
- Suspected fraud or unauthorized activity;
- Incorrect pricing;
- Product unavailability or production limitations;
- Invalid or incomplete personalization information;
- Prohibited customer-submitted content;
- Website or system errors;
- Shipping restrictions; or
- An incomplete or undeliverable address.
If we cancel a paid order, the applicable amount will be refunded to the original payment method.
10. Processing and Production Time
Most orders are processed and produced within 2–3 business days, Monday through Friday, after:
- Payment has been successfully received;
- All required personalization information has been submitted; and
- Any required design proof has been approved.
Business days are Monday through Friday, excluding Saturdays, Sundays, and U.S. public holidays.
Processing may take longer when personalization information is missing or unclear, images are unsuitable, clarification is required, proof approval is delayed, changes are requested, a product is temporarily unavailable, or order volume is unusually high.
Processing and production times are estimates and are not guaranteed.
11. Shipping and Delivery
We currently ship to addresses within the United States.
Standard shipping to the contiguous United States costs $5.99 per order, unless another amount or a free-shipping promotion is displayed at checkout.
Additional charges or restrictions may apply to Alaska, Hawaii, Puerto Rico, other U.S. territories, military and diplomatic addresses, and other special-delivery locations. Applicable charges will be displayed before payment is completed.
The daily order cut-off time is 5:00 PM Eastern Time, Monday through Friday. Orders placed after this time, on weekends, or on U.S. public holidays begin processing on the next business day.
Estimated shipping transit time is **7–10 business days, Monday through Friday