Payment Policy
Last Updated: September 2026
This Payment Policy explains the payment methods, currency, payment processing, security, refunds, and related terms that apply to orders placed with TIKAVERO.
By placing an order, you agree to the terms described in this policy.
1. Accepted Payment Methods
We accept the payment methods available and displayed during checkout.
Depending on availability, these may include:
- Visa;
- Mastercard;
- Other supported major credit or debit cards;
- PayPal;
- Payment options supported through Stripe; and
- Other payment methods displayed at checkout.
The options available for your order will be shown before you complete your purchase.
For your security, do not send payment credentials through email, text messages, or other unsecured communication methods.
2. Currency
All prices and charges are displayed and processed in U.S. dollars (USD) unless clearly stated otherwise.
If your payment account uses another currency, your bank, card issuer, or payment provider may apply currency conversion rates, foreign transaction fees, or other charges.
These rates and fees are determined by your financial institution or payment provider and are outside our control.
3. When Payment Is Charged
Payment is generally authorized or collected when you submit your order. The exact timing depends on your payment method and provider.
Full payment is required before production begins.
After a successful order, we will send an order confirmation to the email address provided at checkout.
An order confirmation does not guarantee final acceptance or prevent cancellation for reasons described in our Terms of Service, including payment verification issues, suspected fraud, product unavailability, or an obvious pricing error.
If we cancel an order after collecting payment, the applicable amount will be refunded to the original payment method.
4. Secure Payment Processing
We take reasonable measures to provide a secure checkout experience.
Transactions are processed through third-party payment providers using security measures appropriate to their systems.
Complete credit or debit card details are generally submitted directly to the payment provider and are not stored directly on our servers.
Our website uses encrypted connections where appropriate to help protect information transmitted during checkout.
No internet-based payment or data transmission system can be guaranteed to be completely secure.
5. Payment Authorization
Your payment provider may carry out authorization or verification checks when you submit an order.
By providing a payment method, you confirm that:
- You are authorized to use it;
- Your payment information is accurate;
- Sufficient funds or credit are available; and
- The transaction is not fraudulent or unauthorized.
We may place an order under review or cancel it if payment cannot be authorized or we reasonably suspect unauthorized activity.
6. Failed or Declined Payments
Payments may be declined because of:
- Incorrect card or billing information;
- Insufficient funds;
- An expired card;
- Bank or card issuer restrictions;
- Payment provider security checks; or
- Suspected fraudulent activity.
If payment is declined, check your details or contact your bank or payment provider.
TIKAVERO generally does not control payment approval or decline decisions made by financial institutions or payment providers.7. Payment Verification
Some orders may require additional payment or identity verification for security and fraud prevention.
If verification is reasonably necessary, we may contact you using the details provided with your order.
Processing may be delayed until verification is complete. If we cannot reasonably verify the transaction, we may cancel the order and refund any applicable amount to the original payment method.
8. Pricing
Product prices are displayed on individual product pages. The amount charged will generally be the price shown at checkout when you submit your order.
We make reasonable efforts to maintain accurate pricing.
If an obvious pricing or technical error occurs, we may contact you before fulfillment or cancel the affected order where permitted by applicable law.
If a paid order is canceled, the applicable amount will be refunded to the original payment method.
9. Shipping Charges and Delivery Estimates
We currently ship within the United States.
Standard shipping to the contiguous United States costs $5.99 per order, unless another rate or promotion is displayed at checkout.
Additional charges or restrictions may apply to Alaska, Hawaii, Puerto Rico, other U.S. territories, and military or diplomatic addresses. Applicable shipping charges will be displayed before payment is completed.
Our normal estimated timeframe is:
- Processing and production: 2–3 business days, Monday through Friday;
- Shipping transit: 7–10 business days, Monday through Friday, after shipment; and
- Total estimated delivery: 9–13 business days.
Business days exclude Saturdays, Sundays, and U.S. public holidays.
Processing begins after payment, all required personalization information, and any required design proof approval have been received. Additional payment verification may delay processing.
Processing and shipping times are separate estimates and are not guaranteed.
Please review our Shipping Policy for complete details.
10. Taxes
Applicable sales taxes or other required charges may be calculated according to your order and shipping destination.
Any applicable taxes will be displayed at checkout before you complete your purchase.
11. No Hidden Charges
Before submitting your order, you can review the product price, shipping charges, applicable taxes, discounts, and total amount.
We do not intentionally add undisclosed mandatory charges after an order has been completed.
Fees imposed independently by your bank or payment provider, including currency conversion or foreign transaction fees, are not charges imposed by TIKAVERO.
12. Promotional Codes and Discounts
Valid promotional or discount codes must generally be applied before checkout is completed.
Offers may be subject to:
- Expiration dates;
- Product exclusions;
- Minimum purchase requirements;
- Usage limits; and
- Other conditions disclosed with the promotion.
Unless otherwise stated, promotional codes cannot be combined.
Discounts cannot normally be applied retroactively to completed orders unless expressly stated or required by applicable law.
13. Order Changes and Cancellations
Please submit change or cancellation requests within 8 hours after purchase by contacting [email protected] with your order number.
Requests received after this window are not guaranteed and may be approved only if production has not started.
Personalized, custom-made, and made-to-order products cannot be changed or canceled once production begins.
Submitting a request does not guarantee a change or cancellation. We will confirm the outcome in writing.
If a paid order is successfully canceled, the applicable refund will be issued to the original payment method within 10 business days.
Please review our Cancellation Policy and Terms of Service for additional details.
14. Refunds
Approved refunds are issued to the original payment method within 10 business days after an authorized return has been received, inspected, and approved, or after a refund without return has been approved.
Your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds.
We do not control your financial institution’s processing time after a refund has been issued.
If more than 15 business days have passed since we confirmed that your refund was issued, contact [email protected].
Please review our Return Policy and Refund, Replacement, and Cancellation Policy for eligibility and full conditions.
15. Duplicate or Unrecognized Charges
If you believe you were charged more than once or do not recognize a transaction associated with TIKAVERO, please contact [email protected] as soon as possible.
Include:
- Your name;
- Order number, if available;
- Transaction date;
- Amount charged; and
- A description of the issue.
Do not send complete card numbers, CVV/security codes, passwords, or other sensitive payment credentials by email.
We will review available order and transaction records and assist where reasonably possible.
16. Chargebacks and Payment Disputes
If there is a problem with your order or payment, we encourage you to contact our customer support team so we can investigate and attempt to resolve it.
This does not limit your right to contact your bank, card issuer, or payment provider.
If a dispute or chargeback is submitted, we may provide relevant transaction, order, shipping, delivery, and customer communication records to the payment provider as reasonably necessary to respond.
17. Payment Information and Privacy
Payment-related information is handled according to our Privacy Policy and the privacy practices of the applicable payment provider.
Please review our Privacy Policy for details about how personal information is collected, used, and shared.
18. Contact Us
For questions about payments, refunds, transactions, or existing orders, contact:
Store Name:
TIKAVERO
Business Address:
Trung Tien Residential Group, Cat Thanh Town Truc Ninh District, Nam Dinh Province Vietnam
U.S. Production, Fulfillment & Authorized Return Location:
7825 McCallum Boulevard Dallas, TX 75252 United States
Store Phone:
+1 857-491-8382
Store Email:
[email protected]
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Closed on Saturdays, Sundays, and U.S. public holidays.
Please include your order number whenever possible.
For your security, never send complete card numbers, CVV/security codes, or account passwords by email.