Shipping Policy
Effective Date: August 17, 2026
This Shipping Policy applies to orders placed with TIKAVERO through https://tikavero.com for delivery within the United States.
1. Shipping Coverage
TIKAVERO currently ships to addresses within the United States.Standard shipping to the contiguous United States costs $5.99 per order.
Additional shipping charges may apply to Alaska, Hawaii, Puerto Rico, other U.S. territories, and military or diplomatic addresses, including APO, FPO, and DPO addresses. Any applicable shipping charges will be displayed at checkout before payment is completed.
2. Order Cut-Off Time
Our daily order cut-off time is 5:00 PM Eastern Time, Monday through Friday.
Orders placed after the cut-off time, on weekends, or on U.S. public holidays will begin processing on the next business day.
3. Processing and Production Time
Most orders are processed and produced within 2–3 business days, Monday through Friday, after:
- Payment has been successfully received;
- All required personalization information has been submitted; and
- Any required design proof has been approved.
Business days are Monday through Friday, excluding Saturdays, Sundays, and U.S. public holidays.
Processing and production may take longer if personalization details are incomplete, an uploaded image is unsuitable, customer clarification is needed, design proof approval is delayed, or an order is placed during a high-volume period.
4. Estimated Shipping and Delivery Time
Our estimated delivery timeframe includes processing and production time followed by shipping transit time:
- Processing and production: 2–3 business days, Monday through Friday.
- Shipping transit: 7–10 business days, Monday through Friday, after shipment.
- Total estimated delivery: 9–13 business days.
For all estimates above, business days exclude Saturdays, Sundays, and U.S. public holidays. Processing time and shipping transit time are separate.
Delivery dates are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.
5. Shipping Carriers
Orders may be shipped through USPS, UPS, or another trackable carrier.
The carrier is selected according to the destination, product, package size, and available shipping service.
6. Order Tracking
Once your order has shipped, tracking information will be sent by email.
Please allow approximately 24–48 hours after receiving your shipping notification for the carrier to display the first tracking update.
Tracking updates may occasionally be delayed even while your package is moving through the carrier’s network.
7. Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
We cannot guarantee that an address can be changed after production or shipment begins. TIKAVERO is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.
Additional charges may apply if an order must be reproduced or reshipped because of a customer-provided address error.
8. Delayed or Lost Packages
Delivery may be affected by weather, holidays, carrier service disruptions, access restrictions, natural disasters, or other circumstances outside our reasonable control.
If tracking has not updated for an unusual period or your package appears to be lost, please contact [email protected] with your order number.
We will review the tracking information and, where appropriate, contact the carrier to investigate.
9. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot find it:
- Confirm the shipping address shown on your order.
- Check with household members, neighbors, reception desks, mailrooms, and other secure delivery locations.
- Allow one additional business day, as some carriers may scan packages before final delivery.
- Contact the carrier and [email protected] if the package is still missing.
Eligibility for a replacement or refund will be determined after the tracking information and relevant delivery circumstances have been reviewed.
10. Returned-to-Sender Packages
If a package is returned because of an incorrect address, refusal, failure to collect, or another reason attributable to the customer, additional shipping or reproduction charges may apply before the order can be sent again.
11. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact [email protected] within 7 calendar days after the carrier’s tracking information shows the order as delivered.
Include:
- Your order number;
- A description of the issue; and
- Clear photographs of the product, packaging, and shipping label.
Please review our Refund, Replacement, and Cancellation Policy for further information about available resolutions.
12. Contact Information
Store Name:
TIKAVERO
Business Address:
Trung Tien Residential Group, Cat Thanh Town Truc Ninh District, Nam Dinh Province Vietnam
U.S. Production, Fulfillment & Authorized Return Location:
7825 McCallum Boulevard Dallas, TX 75252 United States
Store Phone:
+1 857-491-8382
Store Email:
[email protected]
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Closed on Saturdays, Sundays, and U.S. public holidays.
Please include your order number in all order-related messages.
All returns require prior written authorization. Please contact our customer support team before returning any product. Returns sent without prior authorization may not be accepted or eligible for a refund.
Please do not send returns to our business address. Use only the return address provided in your written return authorization.