Refund, Replacement, and Cancellation Policy
Effective Date: August 17, 2026
This policy explains the conditions for refunds, replacements, order changes, and cancellations for purchases made directly from TIKAVERO.
Damaged, Defective, or Incorrect Products
TIKAVERO will assist if your order:- Arrives damaged or has a manufacturing defect;
- Is materially different from the product ordered;
- Contains a production error;
- Has personalization that does not match the information you submitted; or
- Includes an incorrect product, size, color, or quantity due to our error.
Please contact [email protected] within 7 calendar days after the carrier’s tracking information shows your order as delivered.
To help us review your request, please include:
- Your full name and order number;
- A description of the issue;
- Photographs showing the complete product;
- Close-up photographs of any damage, defect, or error; and
- Photographs of the packaging and shipping label, where applicable.
Please keep the product and its packaging until our review is complete.
Available Resolutions
After reviewing your request, TIKAVERO may offer:
- A free replacement;
- A corrected replacement;
- A full refund; or
- A partial refund if the product remains usable and you agree to this resolution.
No restocking fee applies to verified damaged, defective, or incorrectly produced products.
Refund Processing
Once an approved return has been received and inspected, or a refund without a return has been approved, we will notify you by email.
Approved refunds are issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may need additional time to post the refund.
Original shipping charges are refundable only when the refund results from a verified production error, incorrect product, manufacturing defect, or shipping damage for which TIKAVERO is responsible.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact [email protected].
Personalized Products and Buyer’s Remorse
Personalized, custom-made, and made-to-order products are not eligible for refunds for the following reasons:
- Buyer’s remorse or a change of mind;
- Incorrect options selected by the customer;
- Spelling or personalization errors in customer-submitted information; or
- Insufficient-quality files supplied by the customer.
This does not affect our assistance with verified damage, defects, or errors caused by TIKAVERO.
Return eligibility and requirements for non-personalized products are explained in our Return Policy.
Replacements
If we confirm a production or personalization error caused by TIKAVERO, we may provide a corrected replacement at no additional cost.
Approved replacement orders are typically processed within 2–3 business days, Monday through Friday, before shipment. Estimated shipping time is an additional 7–10 business days after shipment.
The applicable production and shipping estimates will be communicated by email when your replacement is approved. Delivery times are estimates and may vary depending on the destination and carrier operations.
Order Changes and Cancellations
Please submit any change or cancellation request within 8 hours after purchase by emailing [email protected] with your order number.
Requests received after the 8-hour window are not guaranteed and may be approved only if production has not started.
Personalized, custom-made, and made-to-order products may be changed or canceled only before production begins. Once production has started, these orders cannot be changed, canceled, or refunded due to a change of mind, as materials and production resources have already been committed.
Submitting a request does not guarantee that an order can be changed or canceled. We will confirm the outcome by email.
If your cancellation is approved, your refund will be issued to the original payment method within 10 business days.
Order Processing and Shipping
Orders are typically processed within 2–3 business days, Monday through Friday, before shipment.
After shipment, estimated shipping time is generally 7–10 business days.
For this policy, business days are Monday through Friday, excluding U.S. public holidays. Processing time and shipping time are separate.
Please review our Shipping Policy for complete delivery information.
Delivery Problems
For shipping delays, incorrect delivery addresses, lost packages, or packages marked as delivered but not received, please review our Shipping Policy and contact [email protected].
Refund or replacement eligibility will be determined after we review the tracking information and relevant delivery circumstances.
Payment Disputes
If you believe there is a problem with your order or payment, please contact TIKAVERO so we can investigate and work toward an appropriate resolution.
This does not limit any rights available under applicable consumer protection laws or through your payment provider.
Contact Information
Store Name:
TIKAVERO
Business Address:
Trung Tien Residential Group, Cat Thanh Town Truc Ninh District, Nam Dinh Province Vietnam
U.S. Production, Fulfillment & Authorized Return Location:
7825 McCallum Boulevard Dallas, TX 75252 United States
Store Phone:
+1 857-491-8382
Store Email:
[email protected]
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Closed on Saturdays, Sundays, and U.S. public holidays.
Please include your order number in all order-related messages.
All returns require prior written authorization. Please contact our customer support team before sending any product back. Returns sent without prior authorization may not be accepted or eligible for a refund.
Please do not send returns to our business address. Use only the return address provided in your written return authorization.