Frequently Asked Questions
How Long Does Production Take?
Most orders are processed and produced within 2–3 business days, Monday through Friday, after payment has been successfully received, all required personalization information has been submitted, and any required design proof has been approved.
Business days exclude Saturdays, Sundays, and U.S. public holidays.
How Long Does U.S. Shipping Take?
Standard shipping to the contiguous United States generally takes 7–10 business days, Monday through Friday, after your order has shipped.
The total estimated delivery time is 9–13 business days, including processing and shipping. Business days exclude Saturdays, Sundays, and U.S. public holidays.
Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier delays, and other circumstances outside our control may affect delivery.
How Much Does Standard U.S. Shipping Cost?
Standard shipping to the contiguous United States costs $5.99 per order, unless another rate or promotion is displayed at checkout.
Additional charges or restrictions may apply to Alaska, Hawaii, Puerto Rico, other U.S. territories, and military or diplomatic addresses, including APO, FPO, and DPO addresses.
Any applicable shipping charge will be displayed at checkout before payment is completed.
How Can I Track My Order?
Once your order has shipped, we will send a Shipping Confirmation email containing your tracking number and tracking link to the email address provided at checkout.
Please allow approximately 24–48 hours after receiving this email for the carrier to display the first tracking update.
Tracking updates may occasionally be delayed even while your package is moving through the carrier’s network.
If you cannot find your shipping confirmation, check your spam or junk folder. For further assistance, contact [email protected] with your order number.
Can I Change or Cancel My Order?
Please submit change or cancellation requests within 8 hours after purchase by emailing [email protected] with your order number.
Requests received after this window are not guaranteed and may be approved only if production has not started.
Personalized, custom-made, and made-to-order products cannot be changed or canceled once production begins.
Submitting a request does not guarantee a change or cancellation. Our customer support team will confirm the outcome in writing.
Can Personalized Products Be Returned?
Personalized, custom-made, and made-to-order products cannot be returned or exchanged because of buyer’s remorse, an incorrect size or option selected by the customer, or incorrect personalization information submitted by the customer.
This restriction does not apply if the product arrives damaged, defective, materially different from the product ordered, or incorrectly produced because of an error by TIKAVERO.
Please review our Return Policy for complete conditions and exclusions.
Can Non-Personalized Products Be Returned?
Eligible non-personalized products may be returned within 14 calendar days after delivery if they are:
- Unused and unworn;
- In new and resalable condition; and
- Returned with their original packaging and included accessories, where applicable.
Products identified as final sale or otherwise non-returnable are excluded.
Prior written return authorization is required. Contact [email protected] before mailing any product.
What If My Product Is Damaged, Defective, or Incorrect?
Contact [email protected] within 7 calendar days after the carrier’s tracking information shows your order as delivered.
Please include:
- Your order number;
- A description of the issue;
- Clear photographs of the complete product;
- Close-up photographs of the damage, defect, or error; and
- Photographs of the packaging and shipping label, where applicable.
Keep the product and packaging until our review is complete.
After review, TIKAVERO may provide a free replacement, corrected replacement, full refund, or partial refund if the product remains usable and you agree.
How Are Approved Refunds Issued?
Approved refunds are issued to the original payment method within 10 business days after an authorized return has been received, inspected, and approved, or after a refund without return has been approved.
Your bank, card issuer, or payment provider may require additional time to post the refund.
Please review our Refund, Replacement, and Cancellation Policy for full details.
Where Should I Send a Return?
Do not return any product without prior written authorization. Our customer support team will confirm the return requirements, authorized address, and mailing instructions.
Approved returns may be directed to:
TIKAVERO – Returns Department
7825 McCallum Boulevard Dallas, TX 75252 United States
Please do not send returns to our business address. Use only the address provided in your written return authorization.
How Can I Contact TIKAVERO?
Store Name:
TIKAVERO
Business Address:
Trung Tien Residential Group, Cat Thanh Town Truc Ninh District, Nam Dinh Province Vietnam
U.S. Production, Fulfillment & Authorized Return Location:
7825 McCallum Boulevard Dallas, TX 75252 United States
Store Phone:
+1 857-491-8382
Store Email:
[email protected]
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Closed on Saturdays, Sundays, and U.S. public holidays.
Please include your order number in all order-related messages.