Privacy Policy

Privacy Policy

Effective Date: August 16, 2026

This Privacy Policy describes how TIKAVERO (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit https://tikavero.com, contact us, or place an order.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

You may provide us with:

  • Your name;
  • Billing and shipping addresses;
  • Email address;
  • Telephone number, if provided;
  • Order and transaction details;
  • Product selections and personalization instructions;
  • Photographs, images, text, names, dates, logos, artwork, or other files submitted for personalized products;
  • Customer support messages, reviews, and other communications; and
  • Marketing preferences.

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Internet Protocol (IP) address;
  • Browser and device type;
  • Operating system;
  • Approximate location derived from your IP address;
  • Pages visited and links clicked;
  • Referring website;
  • Shopping cart activity;
  • Information about your interactions with our website; and
  • Cookie and advertising identifiers.

Payment Information

Payments are handled by authorized third-party payment providers. TIKAVERO does not normally receive or store complete payment card numbers.

Payment providers collect and process payment information according to their own privacy policies and security requirements.

2. How We Use Personal Information

We may use personal information to:

  • Process, produce, personalize, and deliver orders;
  • Send order confirmations, payment notifications, and shipping updates;
  • Respond to questions and provide customer support;
  • Review return, replacement, refund, and delivery claims;
  • Verify transactions and help prevent fraud;
  • Operate, maintain, secure, and improve our website;
  • Understand how visitors interact with our website;
  • Remember shopping cart contents and customer preferences;
  • Deliver advertising and measure its performance;
  • Send marketing communications where permitted by law;
  • Meet legal, tax, accounting, and regulatory requirements; and
  • Protect the rights, safety, property, and security of TIKAVERO, our customers, and others.

We do not use customer-submitted personalization images or personal information in advertising without appropriate permission.

3. Personalization Files and Photos

If you submit a photograph, image, logo, name, message, or other content for a personalized product, we use it to prepare, produce, review, and fulfill your order.

By submitting content, you confirm that you have the necessary rights and permissions to use it for the requested product.

We may share the personalization content needed by our production and fulfillment partners solely to complete your order. We do not claim ownership of customer-submitted content.

Please do not upload highly sensitive personal information or content that you do not have permission to use.

4. Cookies, Pixels, and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

  • Support essential website functions;
  • Maintain shopping cart contents;
  • Remember preferences;
  • Measure website traffic and performance;
  • Help prevent fraud;
  • Understand customer interactions; and
  • Deliver or measure relevant advertising.

These technologies may include Meta Pixel and other analytics or advertising services. Providers of these services may receive information such as your IP address, device information, pages viewed, product interactions, and advertising identifiers.

You can manage cookies through your browser settings. Blocking necessary cookies may affect website features, including the shopping cart and checkout.

Where required by applicable law, we will request consent before using non-essential cookies or advertising technologies.

5. How We Share Information

We may share personal information with service providers that help us operate our business, including:

  • Website and e-commerce platform providers;
  • Payment processors;
  • Production and fulfillment partners;
  • Shipping carriers;
  • Cloud hosting and data storage providers;
  • Customer support providers;
  • Fraud prevention and security providers;
  • Analytics providers;
  • Advertising and marketing providers; and
  • Professional advisers, including accountants, insurers, and legal advisers.

These providers receive information only as reasonably necessary to provide services for TIKAVERO or as otherwise permitted by law.

We may also disclose information:

  • To comply with applicable laws, regulations, court orders, or lawful government requests;
  • To investigate fraud, security incidents, or violations of our policies;
  • To protect legal rights, safety, and property; or
  • In connection with a merger, acquisition, financing, sale, or transfer of all or part of our business.

6. Sale or Sharing of Personal Information

TIKAVERO does not sell customer contact information in exchange for money.

However, certain analytics and advertising technologies may involve processing considered a “sale,” “sharing,” or targeted advertising under some privacy laws.

Where applicable, you may request to opt out of this processing by contacting [email protected]. You may also use available browser privacy controls or legally recognized opt-out preference signals.

We will process applicable requests as required by law.

7. Marketing Communications

We may send marketing emails where permitted by applicable law.

You can unsubscribe by selecting the unsubscribe link in a marketing email or by contacting [email protected].

Unsubscribing from marketing emails will not stop necessary transactional messages about your orders, payments, shipments, refunds, or customer service requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill and support customer orders;
  • Maintain business and transaction records;
  • Meet tax, accounting, legal, and regulatory obligations;
  • Resolve disputes;
  • Help prevent fraud; and
  • Enforce our agreements and policies.

Retention periods vary according to the information involved and the purpose for which it was collected.

Customer-submitted personalization files may be retained for a reasonable period to fulfill orders, address production or customer service issues, and meet legal obligations. We do not retain these files longer than reasonably necessary for those purposes.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Our website uses encrypted connections where available, and payments are processed through authorized payment providers.

No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of certain personal information;
  • Request details about the categories of information collected or disclosed;
  • Object to or restrict certain processing;
  • Withdraw consent where processing relies on consent;
  • Opt out of certain targeted advertising, sale, or sharing activities; and
  • Receive certain information in a portable format.

To submit a request, email [email protected] with “Privacy Request” in the subject line and describe what you would like us to do.

We may need to verify your identity before processing your request.

We will not discriminate against you for exercising an applicable privacy right.

11. Children’s Privacy

Our website is intended for adult shoppers and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

A parent or legal guardian should place and manage any order involving a child’s name, photograph, or other personal information.

If you believe a child has provided personal information to us without appropriate authorization, please contact [email protected]. We will review the matter and delete the information where required.

12. Third-Party Links

Our website may include links to websites or services operated by third parties.

TIKAVERO is not responsible for the privacy, security, or content practices of those third parties. Please review their privacy policies before providing personal information.

13. International Data Processing

TIKAVERO and its service providers may process personal information in countries other than your country of residence.

Where required, we use appropriate measures designed to protect personal information transferred across borders.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business operations, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised effective date. Where appropriate, we may also communicate material changes through our website or other suitable channels.

15. Contact Us

For privacy questions or requests, please contact:

Store Name:
TIKAVERO

Business Address:
Trung Tien Residential Group, Cat Thanh Town Truc Ninh District, Nam Dinh Province Vietnam

U.S. Production, Fulfillment & Authorized Return Location:
7825 McCallum Boulevard Dallas, TX 75252 United States

Store Phone:
+1 857-491-8382

Store Email:
[email protected]

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Closed on Saturdays, Sundays, and U.S. public holidays.

Website:
https://tikavero.com