Return Policy
Effective Date: August 17, 2026
This Return Policy explains return eligibility, request timeframes, product condition requirements, return methods, and return shipping costs for purchases made directly from TIKAVERO through https://tikavero.com.
1. Personalized, Custom-Made, and Made-to-Order Products
These products are created specifically for each customer and cannot normally be resold. We therefore do not accept returns or exchanges for:
- A change of mind or buyer’s remorse;
- Selection of the wrong product, size, color, style, quantity, or option;
- Incorrect names, spelling, wording, dates, numbers, or personalization details submitted by the customer;
- Customer-submitted photographs, images, logos, or artwork of insufficient quality;
- Minor color differences caused by screen settings, lighting, printing methods, or materials; or
- Minor differences in placement, alignment, dimensions, or appearance that do not materially affect normal use.
These restrictions do not apply when a product arrives damaged, defective, materially different from the product ordered, or incorrectly produced because of an error by TIKAVERO.
2. Damaged, Defective, or Incorrect Products
Please contact [email protected] within 7 calendar days after the carrier’s tracking information shows your order as delivered.
Include:
- Your full name and order number;
- A description of the problem;
- Photographs showing the complete product;
- Close-up photographs of the damage, defect, or error; and
- Photographs of the packaging and shipping label, where applicable.
Keep the product and packaging until our review is complete.
A physical return is usually not required for a verified damaged, defective, or incorrectly produced product. If a return is necessary, we will provide written instructions and cover the authorized return shipping cost.
3. Returns of Non-Personalized Products
You may request a return within 14 calendar days after delivery if the product is not personalized, custom-made, made-to-order, final sale, or otherwise identified as non-returnable.
To qualify, the product must be:
- Unused and unworn;
- In new and resalable condition;
- Free from damage, stains, odors, washing, or alterations; and
- Returned with its original packaging and included accessories, where applicable.
4. Return Authorization
Contact [email protected] before mailing any product.
If your request is approved, we will provide written authorization, the authorized return address, and instructions for returning your item.
Unauthorized returns may be refused and may not qualify for a refund.
5. Return Method
Approved physical returns are accepted by mail only.
In-person returns are not accepted.
6. Return Shipping Costs
For verified damage, defects, or production errors caused by TIKAVERO, we will cover authorized return shipping if a physical return is required.
For eligible non-defective, non-personalized products returned because of buyer’s remorse:
- The customer is responsible for return shipping costs;
- Original shipping charges are non-refundable; and
- No restocking fee is charged.
Please use a trackable shipping service. The customer remains responsible for the return package until it reaches the authorized return address.
7. Exchanges and Replacements
Direct exchanges are not offered for personalized products.
If we confirm a production or personalization error caused by TIKAVERO, we may provide a corrected replacement at no additional cost.
Approved replacements are typically processed and produced within 2–3 business days, Monday through Friday. After shipment, estimated shipping transit time is 7–10 business days, Monday through Friday.
Business days exclude Saturdays, Sundays, and U.S. public holidays. Processing and shipping times are separate estimates and are not guaranteed. Any different estimate applicable to your replacement will be communicated by email.
Eligible non-personalized products must first be returned and refunded. You may then place a new order for the desired item.
8. Refunds
Refund eligibility, available resolutions, and processing details are explained in our Refund, Replacement, and Cancellation Policy.
9. Authorized Return Location
Approved returns may be directed to:
TIKAVERO – Returns Department
7825 McCallum Boulevard Dallas, TX 75252 United States
Do not mail any product to this location until you have received written return authorization.
Always follow the return address and instructions provided by our customer support team.
10. Contact Information
Store Name:
TIKAVERO
Business Address:
Trung Tien Residential Group, Cat Thanh Town Truc Ninh District, Nam Dinh Province Vietnam
U.S. Production, Fulfillment & Authorized Return Location:
7825 McCallum Boulevard Dallas, TX 75252 United States
Store Phone:
+1 857-491-8382
Store Email:
[email protected]
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Closed on Saturdays, Sundays, and U.S. public holidays.
Please include your order number in all order-related messages.
All returns require prior written authorization. Returns sent without authorization may not be accepted or eligible for a refund.
Please do not send returns to our business address. Use only the return address provided in your written return authorization.